Customer support

Maximise Value

For help and ideas to get the most out of the platform please contact your account manager.​

Kellie McMillan​

Kellie

Keep Learning

Use our extensive knowledge base to learn and up-skill yourself.

Read articles or watch videos to help get the most out of Publish Interactive.

Support

If you have an issue relating to the software, please raise a support ticket.

For any other issues please contact us.

Customer Panels & Training

Customer Panels

We would love to hear your opinion on the current service and ideas to make the platform work better for your business. We run customer panels every few weeks where you can feed into our development plans.

Upcoming Customer Panels

Delivering data
(Proposed date: 11/12 March 2021)
Do you want to deliver your proprietary data to customers in a more interactive manner?
This session is designed for publishers who deliver data to customers in any format. Tell us about the challenges you face and what your subscribers are demanding.

Editorial workflow
(Proposed date: 22/23 April 2021)
This session is a must for those in authoring, editorial and production. Subjects to be covered, but are not limited to, include in-platform authoring, workflow, copy-approval and archiving. Join and tell us how the platform works for you.

Analytics & Metrics
(Proposed date: 10/11 June 2021)
Tell us how you use data about your content use and subscriber interactions? Which features of the Analytics function are useful and why? This session is important for anyone involved in understanding the performance of your business.

Managing subscribers
(Proposed date: 8/9 July 2021)
Ensuring your subscribers are getting the best experience and you are maximising revenue opportunities is at the heart of any publishing business. This session, is a must for those in customer facing roles and will give you the opportunity to tell us about how you administrate subscribers, use the licensing and upsell / cross-sell tools.

Training

Need help with a feature? New staff needing help or just a refresher? We run regular free training sessions so customers get the most out of the platform with live Q&A.

These 30-minute sessions will be led by one of our software experts and are limited to 5 participants to ensure all questions can be dealt with.

Upcoming Training Sessions

All sessions are at 15:00 (UK) / 10:00 (ET)

Advanced licensing functions
17 March 2021
Learn how to license your content at various levels (i.e. product / category) or use time expiry to drive subscriber trials.

Publishing using PowerPoint
28 April 2021
Discover how the SlideViewer function allows content generated in PowerPoint to become an interactive online experience with support for data delivery.

Secure self-serve for sales
18 May 2021
Find out how sales and customer support roles can use the platform to help drive new business or help customers by self-serving content queries while keeping content secure.

One-to-one / customised training
If you would like a customised training session for your team ask your account manager.
(charges may apply)

If you would like to be involved with customer panels or training sessions please book a time with your account manager.

We can also provide on-demand one-to-one training for you and your team.

Publish Interactive Roadmap

We constantly strive to improve our software to meet customer demands.

 

The development roadmap illustrates our proposed development journey. This is a constant process, and the roadmap is updated three times a year.

Last updated: 22 February 2021

Researching

Ideas we’re actively exploring
(30% will be built)

ENHANCEMENT

Personalised reading lists

Help subscribers identify and find content relevant to their role and tasks by allowing publisher admins to curate content in a personalised list.

BETTER INTEGRATIONS

Simple ecommerce integration

Help publishers to gain leads and improve lead-to-customer conversion rates through having a plug-and-play ecommerce integration with the Publish Interactive content delivery platform.

ENHANCEMENT

Improved support for podcasts

Help publishers drive more subscriber engagement by offering audio content. Develop the facility to enable users to be able to find and listen to podcasts they are licensed to.

NEW FEATURE

Video transcriptions in search results

Enable transcripts from video content to be included into search results so audio/visual content can be quickly identified.

Scoping

Ideas that made it to the design phase
(60% will be built)

NEW FEATURE

Identify tables in PDFs using machine learning technology

Enable users to quickly identify tabular data in PDF documents. This will help subscribers with finding supporting data for their business cases or to answer questions.

This will also allow content producers to simplify production workflows  by reducing the number of formats required to ensure that subscribers get  maximum value from content.

BETTER INTEGRATIONS

Simplify integrations with CRM platforms

Make it easier and quicker to integrate with 3rd party CRM systems such as Hubspot, Pipedrive & Salesforce. This will give publishers tools to build better relationships with their subscribers.

ENHANCEMENT

More streamlined delivery of video content

In response to an increased demand for video content that helps engage subscribers, this feature will allow publishers to deliver in-platform video to licensed users. Example use cases could include analysts recording a short video summarising the key findings of a new report or including webinars as part of the subscription.

Developing

Features being actively developed
(They will be live soon!)

NEW FEATURE

Data Visualisation

To allow licensed subscribers to access data and easily query and visualise through an integration with Microsoft PowerBI. Subscriber users will benefit from the ability to interrogate data for their own tasks which helps increase engagement with the publisher’s content & data.

PLATFORM UPGRADE

Move architecture into AWS

An ongoing programme to improve our SLAs for customers. We are moving move the web apps and databases to Amazon Web Services for greater performance, security and scalability.

Recently Launched

Here are the key improvements and new features we have recently delivered.

Single Sign-On

Status: Live
No action required to activate this feature

Make it easier for subscribers to access their account.
Users can now log-in to an account using a trusted domain instead of requiring a single-use access code.
Find out about Single Sign-On feature

Controlling Downloads

Status: Live
No action required to activate this feature

Control distribution of valuable intellectual property.
Licensing administrators now have the ability to configure which customer account users can download whole reports.
Find out about downloads feature

PowerPoint Workflow

Status: Upgrade Today
Speak to your account manager for more information.

Allow end-users (subscribers) to download individual editable PowerPoint slides for offline work.
SlideViewer allows publishers to deliver PowerPoint content in a widescreen interactive format.
Find out about SlideViewer functionality