Customer support

Maximise Value

For help and ideas to get the most out of the platform please contact your account manager.​

Kellie McMillan​

Kellie

Keep Learning

Use our extensive knowledge base to learn and up-skill yourself.

Read articles or watch videos to help get the most out of Publish Interactive.

Support

If you have an issue relating to the software, please raise a support ticket.

For any other issues please contact us.

Peer Group Panels & Training

Peer Panels

Benefit from talking to and hearing from other users of Publish Interactive.  We run regular peer panels in which customers share practical, non-confidential information about their working practices. This gives all concerned a great opportunity to express opinions on the platform.

Proposed Peer Panels

Editorial workflow
This session is a must for those in authoring, editorial and production. Subjects to be covered, but are not limited to, include in-platform authoring, workflow, copy-approval and archiving. Join and tell us how the platform works for you.

Analytics & Metrics
Tell us how you use data about your content use and subscriber interactions? Which features of the Analytics function are useful and why? This session is important for anyone involved in understanding the performance of your business.

Managing subscribers
Ensuring your subscribers are getting the best experience and you are maximising revenue opportunities is at the heart of any publishing business. This session, is a must for those in customer facing roles and will give you the opportunity to tell us about how you administrate subscribers, use the licensing and upsell / cross-sell tools.

Delivering data
Do you want to deliver your proprietary data to customers in a more interactive manner?
This session is designed for publishers who deliver data to customers in any format. Tell us about the challenges you face and what your subscribers are demanding.

Training

Need help with a feature? New staff needing help or just a refresher? We run regular free training sessions so customers get the most out of the platform with live Q&A.

These 30-minute sessions will be led by one of our software experts and are limited to 5 participants to ensure all questions can be dealt with.

Suggested Training Sessions

Advanced licensing functions
Learn how to license your content at various levels (i.e. product / category) or use time expiry to drive subscriber trials.

Publishing using PowerPoint
Discover how the SlideViewer function allows content generated in PowerPoint to become an interactive online experience with support for data delivery.

Secure self-serve for sales
Find out how sales and customer support roles can use the platform to help drive new business or help customers by self-serving content queries while keeping content secure.

One-to-one / customised training
If you would like a customised training session for your team ask your account manager.
(charges may apply)

If you would like to be involved with customer peer panels or training sessions please book a time with your account manager.

We can also provide on-demand one-to-one training for you and your team.

Publish Interactive Roadmap

We constantly strive to improve our software to meet customer demands.

 

The development roadmap illustrates our proposed development journey. This is a constant process, and the roadmap is updated three times a year.

Last updated: 12 July 2022

Researching

Ideas we’re actively exploring
(30% will be built)

NEW FEATURE

Role-based personalisation

Enable publishers to increase content engagement by tailoring views of content based on the persona or role of end-users. Category trees, recommended content, and custom tabs will all have functionality that allows them to be configured on a per-user basis, allowing for persona-based personalisation.

ENHANCEMENT

Increase Selling Opportunities

Explore ways of diversifying publishers’ commercial touchpoints with end-users. Increasing commercial opportunities will increase per account value and enable publishers to sell research content in an increasingly fluid, diverse way.

ENHANCEMENT

Frictionless subscriber to analyst communication

Enhance the ‘Ask the Analyst’ feature to become a powerful lead gen tool for consulting/advisory contracts and a relationship building tool with clients. Current development ideas include CRM integrations for more streamlined inbound enquiry management and increased numbers of in-platform touchpoints for subscriber-analyst enquiries.

Scoping

Ideas that made it to the design phase
(60% will be built)

NEW FEATURE

In-platform podcast integration

Help publishers drive more subscriber engagement by offering audio content. This audio integration will enable users to find and listen to podcasts included in their subscription plans.

ENHANCEMENT

Subscriber usage insights for Account Managers

Analytics developments will better equip account managers and customer success teams with clear, accessible subscriber usage insight. With the development of intuitive, customisable dashboards, target setting, alerts for noteworthy account activity and CRM integrations, these analytics enhancements will allow account managers to be more proactive throughout the subscriber lifecycle.

ENHANCEMENT

Improved user experience for workflow tools

Workflow tools are vital for content engagement and the end-user experience. We are exploring ways of enhancing the UX of in-platform workflow tools, such as clippings and notes, with the aim of increasing their usage among end-users.

ENHANCEMENT

Easy Homepage Configuration

Empower publishers with greater autonomy over the configuration of the homepage. Flexible customisation options will allow for different layouts, bespoke content feeds and personalised user functionality.

Developing

Features being actively developed
(They will be live soon!)

ENHANCEMENT

Refreshed front-end design

Design work to refresh the front-end user experience with updated styling. Updates will create a more intuitive user interface and seamless cross-platform experience, improve navigability, and better adhere to accessibility guidelines.

NEW FEATURE

Automated report translation

This new translation functionality will provide subscribers with direct access to auto-translated reports via email. Ideal for publishers currently operating in or looking to move into international markets, this feature enhancement can form the basis of a powerful lead gen framework when combined with Instant Access links.

ENHANCEMENT

Better content and product notifications for subscribers

Reduce manual work for publishers by automating subscriber notifications when new products are released. Includes integration work with messaging platforms, such as Microsoft Teams and Slack, and mail tools, such as MailChimp. Improvements to the notification system will increase user numbers accessing publisher sites and boost sales of new products.

ENHANCEMENT

Video transcriptions in search results

Enable transcripts from video content to be included in search results so visual content is indexed and can be quickly located by end-users when running searches.

Recently Launched

Here are the key improvements and new features we have recently delivered.

Power BI Integration

Status: Live
Please contact your account manager for more information.

The newly released integration with Microsoft PowerBI allows licensed subscribers to access, query, and visualise data. Exhibits can be integrated directly into interactive reports, allowing users to interrogate data for their own tasks, whilst boosting content engagement.

Video Integration

Status: Live
Please contact your account manager for more information.

Allowing publishers to seamlessly add summary videos, webinars, analyst commentary, and much more directly into research reports, this secure, Vimeo-based integration will help to diversify publishers’ content portfolios and enhance engagement levels.

Rapid Deployment

Status: Live
No action is required to activate this feature.

As a result of extensive work to our CI/CD pipelines, integrations, testing and site updates can be deployed at much greater speed. General site operations, changes, and testing will now be a much smoother, streamlined process allowing publishers to have greater confidence and flexibility in changes made to their site environments.