You can now track and improve your retention rates, through the account renewals, chart, account activity scores and improved logs. These features are now available to all our customers as standard.
Understand your customers better
To help you get better insight into how your customers are using your content, the key usage stats that you can download from the system have been updated to use much clearer log names used in the activity score, so that you know exactly what your customers are doing on your site.
We are keen to continue improving this area. We’d love to hear your ideas about the functionality you need to keep renewals high.
