Delivering high-value content via their online publishing platform improved their editorial workflow efficiencies and pleased customers.
An independent analyst firm for workplace communications technology market was struggling with an outdated editorial workflow system. The research business which covers markets for technologies such as enterprise video, meeting room collaboration and audio-conferencing had a labour-intensive and dated process for its analysts to create and produce reports and briefs.
The firm, which produces around 100 market reports and up to 20 industry briefings each year, made content available to its subscribers through a custom-built publishing system heavily reliant on PDF.
The management realised that for the system to continue to meet the needs of its users, it would have required a significant investment and an increasing level of technical expertise and support.
The firm decided to seek out an alternative solution that could enhance its production process and the way subscribers accessed and interacted with its research content.
Partnering with Content Catalyst and adopting its leading publishing platform Publish Interactive enabled the research firm to bring efficiencies to its editorial workflow and also deliver content to subscribers in a more interactive manner.
Bringing efficiency to report production
Prior to implementing Publish Interactive the analyst firm published all its material in PDF format. Not only did publishing in PDF make research production unnecessarily longwinded, but it also limited the ability of subscribers to re-use the information they had paid for.
“The process was very analyst intensive,” said the firm’s senior analyst. “We do the research, put it into Word, which was semi-templated, but required extensive formatting. We’d then convert this to PDF and upload that document for publication. We knew our publishing process was arcane, as individual analysts were involved in lots of surplus activity. “Adopting Publish Interactive to power our new publishing portal has completely transformed the way we produce content,” he added.
The firm’s analysts now save considerable amounts of time by either authoring reports directly in-platform or uploading fully templated Word documents. Uploading is simple, requiring just a couple of clicks to automatically create interactive content that is ready for editorial review and publication.
“Every single attribute of the Publish Interactive experience is an improvement on what we were previously doing.”
Senior Analyst at a leading research and advisory firm
Delivering a better user experience
Finding a solution that delivers content in a user-friendly ways online and to mobile devices had also become a significant requirement. The old solution only supplied reports as downloadable PDFs and was not responsive to the device on which it was accessed.
“Initially, we viewed the value of our research being just the insights in our documents, but we now realise the value is both the content and how it’s distributed,” said their senior analyst.
Now, all research is made available as interactive content, making it quick and easy for subscribers to locate research that answers their questions.
With Publish Interactive powering the publishing system, users can also make use of smart workflow tools to save and share everything from a vital snippet of information to a whole chapter or report. They can then easily download and re-use information or compile their own bespoke reports in just a handful of clicks.
The response from subscribers ranges from them telling us it’s a welcome update to glowing praise,” remarked the senior analyst.
Edwin Bailey, Director of Marketing at Content Catalyst said; “Because Publish Interactive is a SaaS solution, this leading analyst firm now benefits from a great content management and publishing platform that is in continual development, regularly updated and fully supported by our experienced team.”
The firm’s Senior Analyst added; “Every single attribute of the Publish Interactive experience is an improvement on what we were previously doing.”
The company profiled in this story has been anonymised.