Publishers of market research with a content strategy aligned to subscriber wants and needs will enjoy higher engagement levels and renewal rates. Here are 5 ways publishers can use subscriber insights to inform future content commissions.
The road ahead is ever-changing
The world today for consumers of information services is more changeable and complex than ever. Organisations must decipher complexity fast and are seeking context more than content.
To service this need, publishers must change their focus from delivering one-off static reports to providing continuous value through content.
Steve Budd, Co-Founder of Substribe, a leading B2B subscription consultancy, explained the factors driving this trend: “We speak to hundreds of b2b consumers of information services and it’s clear that their world is now more changeable and complex than ever… It is critical to understand what information and data customers need, how it’s changing, and what they do with it next.”
To provide this dynamic content service to customers, market analysis providers must understand the topics, trends, and content formats that deliver value to their subscribers.
Specialist content delivery platforms like Publish Interactive track subscriber activity and present the data in intuitive dashboards. Data points include downloads, shares, popular searches, and individual account usage. These metrics provide clear insight into the direction your content strategy should head.
Here are 5 ways you can use usage data to guide your content commissioning:
1. Discover what’s popular or in demand
Use report reads, downloads, and shares to determine the most popular reports. Based on this information, you may then decide to expand your library on this subject or improve or update existing content. Use clicks on reports outside of a user’s license to inform future content commissions or cross-selling.
2. Look for emerging trends
Look for changes in usage data over time. Increasing searches, reads, downloads, or shares on a particular subject area may indicate an emerging trend enabling you to expand your portfolio accordingly.
3. Fill your content gaps
In addition to popular content and emerging trends, it’s good practice to look for gaps in your portfolio. When you observe many related ‘No result’ searches, this indicates a content gap.
4. Understand valuable or desirable formats
Usage data may point to formats that are growing in popularity. For instance, we’ve recently noticed increased demand for interactive PowerPoint presentations and dynamic data visualisation. If you spot similar trends in your content library, focus future content strategy on these valued formats.
5. Find out what your subscribers do next with your content
Using analytics, you can embed your information services into end-user workflows. Look for clues in the data such as use of clippings, download frequency, and number of shares to understand the content most valuable to the completion of subscribers’ daily tasks.
Verify your hunches with customer interviews
Usage analytics are a good starting point, but won’t reveal the complete picture. Verify your hunches with subscriber interviews. When speaking with customers, you may discover surprising or unexpected insights that lead to future content commissions or even changes to your overall service.
Knowing what your subscribers are doing with content and how it feeds into their work tasks is imperative and should be at the heart of all editorial departments. With this understanding, you can ensure the content aligns with user interests and needs, increasing engagement and renewal rates.