Important update regarding business continuity because of the outbreak of COVID-19

The situation with the outbreak of Coronavirus is escalating; therefore, we are closely monitoring the situation and following the latest guidance from the WHO (World Health Organization) and UK authorities.

Our focus is the welfare of our employees and ensuring the continuity of service for our customers.

Steps we are taking regarding staff:

  • All staff have been provided with the tools to work remotely and securely from home if necessary, therefore ensuring the provision of our services throughout any potential ‘lock-down’ period.
  • We have instigated regular communication to employees reiterating public health guidance. We have in place additional hygiene measures in offices, for example, hand sanitiser and wipes.
  • We are following PHE guidance on self-isolation for any employees returning from high-risk areas, or who have a cough, high temperature or shortness of breath, even if symptoms are mild.
  • Currently we are not deploying our staff to any physical premises and have ceased in-person meetings.

The Publish Interactive platform
We are fully prepared to enable our staff to work from home or offsite and therefore envisage very little disruption in our operational work. Our platform is hosted by third parties and they have reassured us they can continue to provide uptime.

Therefore, we are confident that customer sites will continue to operate as normal.

Additionally, customers can expect the usual level of support regarding helpdesk tickets and administrative enquires. Our phone and email systems will continue as normal during UK business hours.

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